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All accounts are required, by city ordinance, to have a deposit on file, no exceptions. New residents can pay the deposit at the Utility Billing department at City Hall or by phone with a Visa or MasterCard with an added $3.95 fee. If paying deposit by phone, a utility billing staff member will call the number provided within 1 business day to process.
All bills for service rendered are due when issued. If the bill is paid after the due date indicated, a late charge will be assessed. Bills not paid in full by the final due date of the month will be charged a $25.00 Non-Payment service fee and will be subject to disconnection.
On November 1, 2008 the "Red Flag Rule", a federal law, passed. The law states that customer service is only allowed to speak with people listed on account and only after verifying requested information.
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